As a result of the global IT outage we are currently experiencing delays in our ability to serve our customers. Services are being gradually restored and we expect to be fully operational in the next few hours. We apologize to our customers for the inconvenience.

Johnson is rebranding to belairdirect to offer an even more seamless customer experience. To learn more, click here.

Customer Help & Support

Find answers to questions by product type

I need to replace lost/damaged items. How does that work?

For an auto claim: Once a Claims Adjuster has assessed the damage, you are ready to make repairs or replace your vehicle. For repairs, you can choose your own shop, or we’ll help you find a trustworthy preferred vendor. If your vehicle cannot be repaired, the Claims Adjuster will coordinate a payment so that you can purchase a new vehicle.

For a home claim: Your Claims Adjuster will assess the damage. Then you can start working with a contractor to make repairs or shop for replacement items. Johnson will issue a payment for an agreed amount.


By accessing and browsing this website visitors accept, without limitation or qualification, the terms and conditions (*Terms of use).

If you haven't found what you are looking for, please visit Help & Support for more information.