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Online claims!

Did you know you can now submit and track your home or auto insurance claims online through Claims Point™? File within minutes and check your claim status anytime, anywhere.

Our easy-to-use Claims Point™ portal prefills your policy information for your convenience and makes it easy to provide supporting documents.

    New: Online claims!

    Did you know you can now submit and track your home or auto insurance claims online through Claims Point™? File within minutes and check your claim status anytime, anywhere. Our easy-to-use Claims Point™ portal prefills your policy information for your convenience and makes it easy to provide supporting documents.

    Auto claims process

    Online claims!

    Did you know you can now submit and track your home or auto insurance claims online through Claims Point™? File within minutes and check your claim status anytime, anywhere.

    Our easy-to-use Claims Point™ portal prefills your policy information for your convenience and makes it easy to provide supporting documents.

    Ready to make a claim?

    Submit your claim within minutes using our new Claims Point™ portal. All you need is your policy number to get started.

    Start an Online Claim

    What to provide

    When you submit your claim online we’ll need the following details from you:

    What happened

    • The date and time of the incident
    • The location
    • Weather and road conditions (if applicable)
    • Police report information (if applicable)
    • Witness information (if applicable)

    Vehicle information

    • The year, make and model
    • Damage or loss details
    • Details of other vehicles, drivers or passengers involved

    Injuries

    • Details of injuries to yourself or anyone else

    Assessing your claim

    While we assess your claim, we’ll do our best to get you back to normal. We can help you find a reliable vendor for auto repairs and your policy might cover you for a replacement vehicle or reimbursement of transport costs. If you’re injured, we’ll assign you to a specifically trained claims representative to ensure you’re on the road to recovery.

    Need help with repairs?

    Choosing a Johnson-approved guaranteed repair facility means:

    • You get a quick estimate & repair from a trustworthy supplier
    • We handle all the details
    • We’ll guarantee the work as long as you’re insured with us
    • You’re back on the road sooner

    Ask your claims adjuster for a referral or check out the list of facilities.

    Closure

    After your claim has been assessed and finalized we’ll issue a cheque. We’ll notify you and your broker (if applicable) when we are about to close your file.

    Home claims process

    Online claims!

    Did you know you can now submit and track your home or auto insurance claims online through Claims Point™? File within minutes and check your claim status anytime, anywhere.

    Our easy-to-use Claims Point™ portal prefills your policy information for your convenience and makes it easy to provide supporting documents.

    Ready to make a claim?

    Submit your claim within minutes using our new Claims Point™ portal. All you need is your policy number to get started.

    Start an Online Claim

    What to provide

    When you submit your claim online we’ll need the following details from you:

    What happened

    • Details about the incident
    • Police report information (if applicable)

    Property information

    • Address & property details
    • Damage or loss information

    Things to remember

    • Do not dispose of any damaged goods
    • Take pictures of damage if you can

    Assessing your claim

    While we assess your claim, we’ll do our best to get you back to normal. We can help you find a reliable vendor for repairs or replacement items, and if your policy allows, we’ll cover you for a hotel while repairs are underway.

    Closure

    After your claim has been assessed and finalized we’ll issue a cheque. We’ll notify you and your broker (if applicable) when we are about to close your file.

    MEDOC® Travel claims process

    Submit a MEDOC® Travel Insurance claim at any time by calling the applicable number below. Our friendly and professional representatives are available 24 hours a day, 7 days a week.

    In case of a medical emergency, please call the MEDOC® Claims Assistance Centre number found on your policy documents before you seek treatment; not doing so may affect your coverage. Our multi-lingual representatives can help you anywhere in the world and direct you to the nearest medical provider.

    MEDOC® Members
    (excluding Quarter Century Club)

    Canada/USA
    1-800-709-3420

    Mexico
    00-1-800-514-7983 (toll free)

    Worldwide
    00-1-800-014-4444 (toll free)
    819-566-1002 (collect call)

    Quarter Century Club MEDOC® Members
    (Assistance Voyage)

    Canada/USA
    1-866-871-2273 (toll free)

    Mexico
    001-800-062-2750 (toll free)

    Worldwide
    +1-514-285-8193 (collect call)

    Claim support for group members

    As a Johnson group member you also have access to additional claims support services. To speak to one of our group member specialists please select a region below, or make a claim online through our Members Only website (select policies and plans only).

    Alberta

    Call 1-877-413-6599 
    Monday - Friday 8:30am - 4:30pm
    (your local time)

    British Columbia

    Call 1-877-413-6599
    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Manitoba

    Call 1-877-989-2600

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Newfoundland

    Call 1-800-563-1727

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    New Brunswick

    Call 1-888-389-3922

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Nova Scotia

    Call 1-800-490-9502

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Ontario

    Call 1-800-638-4753

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Prince Edward Island

    Call 1-800-371-9516

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    • Alberta
    • British Columbia
    • Manitoba
    • Newfoundland
    • New Brunswick
    • Nova Scotia
    • Ontario
    • Prince Edward Island
    Disclaimer

    †Claims Point™ is managed and serviced by Unifund Assurance Company.