Claims made easy

Choose your claim type or search our FAQs

Home or car claims

You can make a claim or follow up on an existing claim by contacting one of our claims specialists. We’re here for you when it matters most!

    Group benefits claims

    You can submit and track online group benefits claims through our My Insurance portal.

    Car claims process

    Make a claim

    We’re here to guide you through the process of making a claim from start to finish.

    Contact us

    Please contact us at the number below to make a new claim or follow up on an existing claim.

    Call 1-800-804-0087

    What to provide

    When you submit your claim online we’ll need the following details from you:

    What happened

    • The date and time of the incident
    • The location
    • Weather and road conditions (if applicable)
    • Police report information (if applicable)
    • Witness information (if applicable)

    Vehicle information

    • The year, make and model
    • Damage or loss details
    • Details of other vehicles, drivers or passengers involved

    Injuries

    • Details of injuries to yourself or anyone else

    Assessing your claim

    While we assess your claim, we’ll do our best to get you back to normal. We can help you find a reliable vendor for auto repairs and your policy might cover you for a replacement vehicle or reimbursement of transport costs. If you’re injured, we’ll assign you to a specifically trained claims representative to ensure you’re on the road to recovery.

    Need help with repairs?

    Choosing a Johnson-approved guaranteed repair facility means:

    • You get a quick estimate & repair from a trustworthy supplier
    • We handle all the details
    • We’ll guarantee the work as long as you’re insured with us
    • You’re back on the road sooner

    Ask your claims adjuster for a referral or check out the list of facilities.

    Closure

    After your claim has been assessed and finalized we’ll issue a cheque. We’ll notify you and your broker (if applicable) when we are about to close your file.

    Home claims process

    Make a claim

    We’re here to guide you through the process of making a claim from start to finish.

    Contact us

    Please contact us at the number below to make a new claim or follow up on an existing claim.

    Call 1-800-804-0087

    What to provide

    When you submit your claim online we’ll need the following details from you:

    What happened

    • Details about the incident
    • Police report information (if applicable)

    Property information

    • Address & property details
    • Damage or loss information

    Things to remember

    • Do not dispose of any damaged goods
    • Take pictures of damage if you can

    Assessing your claim

    While we assess your claim, we’ll do our best to get you back to normal. We can help you find a reliable vendor for repairs or replacement items, and if your policy allows, we’ll cover you for a hotel while repairs are underway.

    Closure

    After your claim has been assessed and finalized we’ll issue a cheque. We’ll notify you and your broker (if applicable) when we are about to close your file.

    MEDOC® Travel claims process

    Submit a MEDOC® Travel Insurance claim at any time by calling the applicable number below. Our friendly and professional representatives are available 24 hours a day, 7 days a week.

    In case of a medical emergency, please call the MEDOC® Claims Assistance Centre number found on your policy documents before you seek treatment; not doing so may affect your coverage. Our multi-lingual representatives can help you anywhere in the world and direct you to the nearest medical provider.

    MEDOC® Members
    (excluding Quarter Century Club)

    Canada/USA
    1-800-709-3420

    Mexico
    00-1-800-514-7983 (toll free)

    Worldwide
    00-1-800-014-4444 (toll free)
    819-566-1002 (collect call)

    Quarter Century Club MEDOC® Members
    (Assistance Voyage)

    Canada/USA
    1-866-871-2273 (toll free)

    Mexico
    001-800-062-2750 (toll free)

    Worldwide
    +1-514-285-8193 (collect call)

    Claim support for group members

    As a Johnson group member you also have access to additional claims support services. To speak to one of our group member specialists please select a region below, or make a claim online through our Members Only website (select policies and plans only).

    Alberta

    Call 1-877-413-6599 
    Monday - Friday 8:30am - 4:30pm
    (your local time)

    British Columbia

    Call 1-877-413-6599
    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Manitoba

    Call 1-877-989-2600

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Newfoundland

    Call 1-800-563-1727

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    New Brunswick

    Call 1-800-442-4428

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Nova Scotia

    Call 1-800-490-9502

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Ontario

    Call 1-800-638-4753

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    Prince Edward Island

    Call 1-800-371-9516

    Monday - Friday 8:30am - 4:30pm
    (your local time)

    • Alberta
    • British Columbia
    • Manitoba
    • Newfoundland
    • New Brunswick
    • Nova Scotia
    • Ontario
    • Prince Edward Island

    Have questions? We’re here to answer them

    I previously submitted my claim online, but I can no longer access Claims Point. What do I do?

    Unfortunately, Claims Point is no longer available. You will continue to receive support from your adjuster by phone and email, and you can share any required documentation with them securely via email. If you have questions on any current or previous claims, please contact your adjuster.

    How do I know when to make a claim or what I am covered for?

    We can guide you through your coverage and answer any questions you have about making a claim.

    Johnson home and auto insurance customers can call our Service team at 1-844-896-6977.

    Will my premiums increase if I make a claim?

    There are some instances where your home or auto premiums might increase after making a claim, however, every situation is different. Our Service team can help you understand the possible impact of making a claim, just call 1-844-896-6977.

    Should I make a claim?

    This is a very personal decision, and you'll want to make this decision on a case-by-case basis.

    Here are some factors you may want to consider before making a claim:

    • If the cost of the repair or replacement is not much more than your deductible, it may not make sense to make a claim. (The deductible is the amount you must pay before a claim is paid.)
    • If you get a "claims-free" discount, what is the cost of losing the discount, versus the cost of repair or replacement?
    • For auto incidents, you are legally required to report any damage, accident or loss to your insurer.

    If you’re unsure, you can always call our Service team at 1-844-896-6977.

    How do I make a claim?

    Our claims service is available 24/7.

    You can submit your home or auto claim online through our secure Claims Point® portal or call 1.800.804.0087 to speak to a representative.

    To make a MEDOC® Travel Insurance claim please visit our dedicated Claims page to find the right contact number for your region.

    What is the role of the Claims Adjuster?

    A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.

    Need more information about COVID-19 and your insurance?

    We want you to know that we’re still here to support you!

    Read more about our COVID-19 relief efforts and get answers to your most common questions through our COVID-19 page.

    Disclaimer

    Johnson Insurance is a tradename of Johnson Inc. (“Johnson”), a licensed insurance intermediary, and operates as Johnson Insurance Services in BC and Johnson Inc. in MB. Car insurance not available in BC, SK or MB. Home and car insurance not available in NU. Home and car policies primarily underwritten, and claims handled, by Royal & Sun Alliance Insurance Company of Canada (“RSA”) in Quebec and underwritten exclusively, and claims handled, by Unifund Assurance Company (“Unifund”) in the rest of Canada. Described coverage and benefits applicable only to policies underwritten by Unifund or RSA. Johnson, RSA and Unifund share common ownership. Eligibility requirements, limitations, exclusions or additional costs may apply, and/or may vary by province or territory.