As a result of the global IT outage we are currently experiencing delays in our ability to serve our customers. Services are being gradually restored and we expect to be fully operational in the next few hours. We apologize to our customers for the inconvenience.

Johnson is rebranding to belairdirect to offer an even more seamless customer experience. To learn more, click here.

Customer Help & Support

Find answers to questions by product type

How do I know if I am covered?

If you're unsure whether your claim will be covered, you can:

  1. Review your insurance policy
  2. Contact a Service Specialist. Our Service Specialists are available Monday to Friday 8am-6pm, your local time. Just call 1.844.896.6977.

For questions about your MEDOC® Travel Insurance policy please call 1.866.606.3362.


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