Customer Help & Support

In order for your trip cancellation benefits to be in effect, your policy must be effective within 5 business days after booking your trip or, prior to any cancellation penalties being charged. Even if you don’t meet this initial eligibility criteria, once your policy is effective you will be eligible for trip cancellation benefits on all future trips that are not booked yet or paid for. Please remember that if you purchase your MEDOC coverage later than 5 days after booking your trip, the medical benefits, trip interruption and delay benefits, will still be in effect for that trip and any future trips!