Customer Help & Support
Find answers to questions by product type
- Will my travel insurance cover the additional expenses if I must quarantine at destination, or if I am refused boarding on a common carrier or refused entry to my destination or re-entry into my province or territory of residence due to a positive or late COVID-19 test result?
- Where can I find information about Principles of Conduct for RIBO license holders?
- How do I pay by Credit Card?
- How can I get a claims experience letter?
- Will my premium change if my credit score increases or decreases over the duration of my policy term?
- Will my travel insurance cover a trip cancellation or interruption if my vaccination, or proof of vaccination, does not meet entry requirements of my destination?
- I’ve never had a claim, so why has my insurance premium gone up?
- I have questions I cannot find the answers to. What do I do?
- How can I view my payment details?
- Will smoking indoors affect my home insurance premiums?